Carta Faces Backlash Over Subscription Cancellation Policy
Startup founders have voiced frustration over Carta's subscription cancellation process, citing mandatory meetings with customer success managers and limited appointment availability. This has led some founders to resort to alternative methods like disputing charges with their credit card companies. Read more about startup funding challenges.
Competitors Offer Simpler Cancellation
Competitors like AngelList and Pulley offer more straightforward cancellation processes, allowing founders to cancel directly within their software or via email. They argue against mandatory meetings, emphasizing the ease and speed of their own systems. Learn about other tech companies facing customer service issues.
Carta's Justification and Controversy
Carta defends its policy, stating that the meetings ensure a smooth transfer of sensitive securities data. However, critics point out that other SEC-registered transfer agents, like Pulley, don't require such meetings. This isn't Carta's first controversy; they previously faced criticism over alleged sharing of private cap table data. Explore alternative solutions for managing company data.
Mixed Reactions from Users
Despite the criticism, some founders praise Carta's product, highlighting its superiority over competitors. This suggests a divide in user experience, with some appreciating the comprehensive service while others find the cancellation process cumbersome.