The Federal Trade Commission (FTC) has closed a significant loophole in the Telemarketing Sales Rule (TSR) to combat scammers, particularly those targeting seniors with fake tech support calls. Previously, the TSR only applied to unsolicited outbound calls. The updated rule now covers inbound calls initiated by consumers in response to deceptive online ads or emails that prompt them to contact fraudulent tech support services. Learn more about online safety concerns.
Key Changes and Protections:
- Inbound Call Coverage: The TSR now applies to inbound calls made by consumers to fraudulent tech support services advertised through deceptive means.
- Payment Restrictions: Requesting payment via irreversible methods like wire transfers or cash reload cards is now illegal, even if the victim doesn't complete the transaction.
- Senior Protection: This change significantly protects seniors, who are disproportionately targeted by these scams. Explore why older devices can still be a good option.
Existing TSR Regulations:
The TSR already mandates telemarketers to identify themselves, disclose all material information about products or services, and obtain consent for charges. It prohibits deceptive practices, calls outside specific hours (8 a.m. to 9 p.m. local time), and requesting certain payment methods. Read more about FTC investigations.
By expanding the TSR's scope, the FTC aims to hold scammers accountable and protect vulnerable consumers from financial losses due to fraudulent tech support schemes.