Google Voice Introduces Call Delegation for Enterprise Users
Google Voice has rolled out a significant update focused on enterprise call delegation, allowing administrators to assign delegates to manage calls for other users. This feature primarily targets executives, busy professionals, and their support staff, aiming to enhance productivity.
- Delegates can answer and place calls on behalf of the assigned user.
- They can also selectively transfer calls back to the original user.
- Managing voicemail messages and transcripts is also possible.
Users will receive email notifications if a delegate is assigned to them. Future updates will expand delegate capabilities, including access to call history and inbox management. This feature, highly requested by Google Workspace customers with Standard or Premier Voice subscriptions, is currently being rolled out. This update aligns with other recent Google Workspace enhancements, such as the February 2025 Google System Update. For those interested in maximizing productivity, explore essential Android apps for a productive home screen.