Many smart device makers fail to disclose how long their products will receive software updates, according to a Federal Trade Commission (FTC) report. This lack of transparency affects nearly 89% of 184 surveyed smart devices, from hearing aids to security cameras.
This poses a significant problem for consumers, as discontinued software updates can render smart devices useless. The FTC urges consumers to inquire about a product's lifespan and support duration before purchasing. 9to5Mac Daily often covers such consumer tech issues.
Without updates, smart devices may lose functionality or stop working altogether. A smart light bulb might still function manually, but lose its smart features. A smart speaker unable to connect to streaming services becomes significantly less useful. Apple's software update policies are generally more transparent.
FTC Consumer Advice
- Consider the product's functionality without software updates.
- Inquire about the manufacturer's update policy.
- Contact the manufacturer directly if information isn't readily available.
The FTC warns that manufacturers making lifespan claims without disclosing update policies could be violating the FTC Act. Similarly, omitting update information for products with written warranties might violate the Magnuson Moss Warranty Act. For more on tech regulations, see Vestager's call for bolder action against Big Tech.