Windows 11 24H2 Update Causes Shutdown Problems for Dell Devices

Windows 11 24H2 Update Causes Shutdown Issues for Dell Users

The Windows 11 24H2 update has introduced a new problem for Dell users. Those with Dell's encryption app (version 11.10 or earlier) are experiencing issues shutting down or entering sleep mode after the update. Instead, their devices only enter energy-saving mode.

Dell's Solution

Dell has addressed the issue by releasing an update for its encryption app. Users need to update to version 11.10.1 or higher to resolve the problem. The app should automatically update, but users can also manually download the new version from Dell's website.

How to Update Dell Encryption

• If the Dell Encryption app doesn't automatically update, download version 11.10.1 or later from Dell's website.
• Before installing the new version, uninstall older versions of related software, including Dell Data Protection, Access, and Dell ControlPoint Security Manager.
• Back up important security access data, especially if using version 11.10.0.
• If using version 11.10.0, uninstall it before installing 11.10.1.

Ongoing Issues with Windows 11 24H2

This shutdown problem is among several issues reported with the Windows 11 24H2 update. Microsoft has acknowledged these issues on its official status page. While some problems have been resolved or mitigated, others remain outstanding. Microsoft has paused the 24H2 rollout while working on solutions. For more information on Windows updates, check out resources like Xiaomi HyperOS 2 updates. You can also explore related articles on One UI 7 Beta testing for insights into other operating system updates. For those interested in Apple's latest developments, information on the Apple M5 chip production is available.