The Federal Trade Commission (FTC) is investigating Uber for potential violations of consumer protection laws related to its Uber One subscription service.
Customers have complained about being automatically enrolled in Uber One and facing difficulties canceling the subscription. Uber maintains its cancellation process is legal and efficient, claiming cancellations take under 20 seconds. Uber's other ventures haven't faced similar scrutiny.
This investigation follows the FTC's recent "click-to-cancel" rule, aimed at simplifying subscription cancellations across various industries. This rule, however, is currently facing legal challenges. FTC's focus on consumer protection extends beyond just subscriptions.
Shortly after the 2020 presidential election, the FTC reportedly sought a settlement with Uber, allegedly involving a substantial financial penalty. Other companies have also faced regulatory pressures.