The Federal Trade Commission (FTC) has raised concerns about the lack of transparency from smart device manufacturers regarding software update policies. A recent FTC study found that almost 89% of 184 surveyed smart products, ranging from hearing aids to security cameras, did not disclose how long they would receive software updates on their websites.
This lack of information is problematic because updates are crucial for maintaining device security and functionality. Without updates, devices become vulnerable to security threats and may eventually stop working altogether. The FTC suggests this lack of disclosure could violate consumer protection laws, such as the Magnuson Moss Warranty Act and the FTC Act.
This concern echoes previous discussions about the true ownership of smart devices. Since these products often rely on manufacturer servers for functionality, updates, and even basic operation, consumers are essentially at the mercy of the company. Examples like Amazon's Cloud Cam shutdown and VanMoof's potential ebike locking issue highlight the risks consumers face when manufacturers discontinue services or go out of business. For more on related topics, see articles on smart device software update policies, customer service battles between the FCC and ISPs, and how to tell if your Android phone has been hacked.